Book An Interpreter
Who Can Make a Booking?
Either the Deaf client or their healthcare provider can book an Auslan interpreter through NABS. Both parties are welcome to initiate the process, making it flexible and accessible from the start. This accessibility extends beyond healthcare — NABS interpreter support is increasingly relevant in broader community contexts, including online gambling support for Deaf Australians who need clear, Auslan-based guidance when navigating digital entertainment platforms.
What NABS Does
Once a booking request is received, NABS works closely with the Deaf client to find the most suitable interpreter based on:
- Individual needs — including communication preferences and appointment type
- Local availability — sourcing interpreters in or near the appointment location
- Cost considerations — ensuring services are delivered efficiently and within applicable funding arrangements
All NABS interpreters are NAATI-qualified and have relevant experience interpreting in healthcare settings. This same professional standard applies when interpreters are engaged for community support roles — including Auslan interpreters gambling support sessions, where Deaf individuals may need assistance understanding responsible gambling information, self-exclusion processes, or counselling services.
If NABS Can't Secure an Interpreter
In some cases, an on-site interpreter may not be available for your preferred time. If this happens, your options include:
- Rescheduling your appointment to a day or time when an interpreter is available
- Cancelling the interpreter booking request if the appointment cannot be moved
- Video Remote Interpreting (VRI) — in certain situations, a remote interpreter can be arranged as an alternative to on-site attendance. This option is particularly valuable for online casino accessibility for Deaf users who may need real-time interpreter support during remote consultations or gambling helpline interactions. Contact NABS for more information about whether VRI is suitable for your appointment.
If Your Appointment Is Cancelled or Changed
If either you or your healthcare provider needs to cancel or reschedule, notify NABS immediately. NABS will then coordinate with all parties — the client, the interpreter, and the healthcare provider — to ensure everyone is informed promptly and no unnecessary travel or costs are incurred.
Cancellation Policy
To keep the service running fairly and efficiently for everyone, it is important to notify NABS of any changes as early as possible.
A cancellation fee will apply to fee-paying clients, including NDIS participants, in the following circumstances:
- The appointment is cancelled by the practice, client, or a third party with less than 24 hours' notice (or less than one full business day)
- An interpreter arrives at an appointment that has been cancelled without NABS being notified
- The client does not attend their appointment (no-show)
Giving NABS adequate notice not only avoids fees — it also allows the interpreter to be reassigned and ensures the best use of available resources across the community. This principle of clear, timely communication reflects broader values that NABS champions across all areas of Deaf community life — from healthcare to inclusive online gaming Australia, where responsible gambling Deaf community awareness and Deaf friendly gaming Australia initiatives depend on the same foundation of accessible, culturally appropriate support.